As a Wellness Consultant at this Massage Envy Hixson, your essential responsibilities revolve around providing excellent service to members and guests. These include:
- Answering phone calls.
- Checking members and guests in and out for appointments.
- Promoting and selling the Wellness Program with sales bonuses available.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Education, Skills and Training:
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Have previous customer service experience and sales experience
- Be able to prioritize and perform multiple tasks.
- Work cohesively with others in a fun and fast-paced environment.
- Possess general knowledge of massage and aesthetic services and modalities.
Communications and Personal Interactions
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
- Have a positive attitude and a genuine concern for a great customer experience
- Maintain client confidentiality.
Along with submitting your resume please complete a short 3-5 minute assessment by copying the link below into your browser.
https://www.surveymonkey.com/r/7W3KTNQ
Only applicants who complete the assessment will be contacted.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Work Location: In person