General Manager

SUMMARY

The GM’s #1 responsibility is the overall culture and growth of the clinic. The path should be clear to allow a GM to be working with their team – coaching, recognizing, training, & preparing.

Starting Pay: $50,000 Annually ($75,000 with on target earnings)

TOP PRIORITY – RETENTION AND GROWTH

➢ Employee Retention

➢ Metric Understanding and Focus

➢ Strong Leadership – steady, predictable

➢ Communicating Expectations to the Team(s)

➢ Exceptional Sales Closing

➢ Schedules/ Time Off Requests

➢ Investigating Complaints

➢ Cancellations & Emails

➢ Outgoing/Incoming Phone Calls

➢ Ongoing Coaching and Training

GENERAL MANAGER DESCRIPTION

The focus of this position is a confident, independent action, initiative, sense of urgency person with the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The style is purposeful, directed at getting things done quickly. There is a great deal of challenge and pressure, and people and problems must be handled with confidence and determination. The position requires a self-disciplined person who can handle details. This job requires self-assurance and competitive drive. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. This is primarily a task-focused job, requiring a somewhat authoritative, directive leadership style that encourages results-driven, task-oriented collaboration.

JOB CHARACTERISTICS

Pace & Variety of Activities

• Faster-than-average pace
• Ability to learn quickly, thoroughly, and in detail
• Must recognize and adjust to change
• There is considerable variety in the work

Focus

• Strategic, big-picture thinking backed by an added focus on the tactical aspects of the work
• Setting and achieving specific standards for self and for others
• An emphasis on schedule and quality
• Primarily task-focused, with some action-oriented collaboration required occasionally

Decision-Making

• Seeks and accepts decision authority & responsibility
• Will effectively weigh risk against the benefit
• While not cautious, a calculated decision maker
• An independent decision maker, will occasionally utilize team consensus or collaboration

Communication and Collaboration

• Requires a lively and incisive communicator
• More authoritative than persuasive in style
• A stimulating influence on others, while being firm, direct, and self-assured in dealing with them
• Some collaboration within own team but a more independent style in general

Delegation and Leadership Style

• Prefers to delegate routine detail work
• Will follow up closely and critically for standards and schedule
• Capable of delegating some authority, with close follow-up and control
• Maintains control of overall agenda
• Includes others in a task-focused manner
• Creates a disciplined process

EXPECTATIONS

Other things you might expect from the Job:

• Speaking persuasively about your point of view, overcoming opposition and/or hostility to unpopular decisions diplomatically
• Exercising leadership in changing situations
• Stimulating enthusiasm in others
• Conducting training, motivating, or orientation meetings
• Encouraging the growth and development of subordinates
• Developing team spirit in associates and subordinates
• Counseling and encouraging employees about their careers
• Taking charge or delegating authority to subordinates in unsupervised situations
• Trouble-shooting problems independently and using prudent judgment in new or ambiguous situations
• Encouraging others to express their opinions
• Understanding the problems and concerns of others
• Working with the same people on a daily basis
• Tactfully avoiding disagreements or conflicts
• Being a patient, sympathetic listener
• Checking the details of work for accuracy, ensuring that work meets quality standards and deadlines
• Taking responsibility for a number of various personal and group activities
• Being responsible for cleanliness or organization of an area
• Making sure that others follow the rules
• Cooperating with team or committee decisions
• Selling memberships and services
• Working at a consistent, steady pace with little time pressure
• Maintaining continuity of normal work flow despite interruptions
• Maintaining complete, accurate records
• Anticipating problems in the clinic
• Providing helpful services to others
• Being responsible for security of company property
• Assuring compliance with laws, standards and company policies and regulations
• Protecting the company against risk
• Maintaining expert knowledge of Massage Envy systems and processes
• Representing the company with new groups of people
• Working in a neat, organized manner
• Being calm and patient at all times
• Handling repetitive work without becoming impatient
• Working comfortably with established routines and procedures
• Carrying out instructions carefully, doing work exactly as specified
• Consistently carrying out the directions of supervisor
• Adhering strictly to rules or policies
• Documenting employee coaching, training, and corrective actions/write ups