Business Manager

Be Empowered to Lead the Way to Wellness 

At Massage Envy Lake Nona franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.  

The Business Manager oversees the daily operations and overall performance of Massage Envy Lake Nona. This role is accountable for driving operational excellence across all key business functions.

The Business Manager fosters a high-performing, service-oriented culture that reflects Massage Envy’s core values of optimism, gratitude, excellence, consistency, and empathy.

Through effective leadership and strategic execution, this role promotes membership growth, wellness services, and at-home care solutions while ensuring an exceptional experience for every member and guest.

Perks & Pay: 

• Competitive base pay of $42,500.00-60,000.00/annually plus bonuses
• Paid time off for full-time employees 
• Employee referral bonus program 
• Employee Assistance Program 
• A flexible schedule for a better work/life balance  
• In-depth product and service training 
• Discounts on retail products  

Qualified Candidates: 

• Have a high school diploma, some college experience or (preferred) college degree
• Have a minimum of 3 years of management experience
• Have a passion for sales and a proven sales track record
• Have previous experience in a personal service environment such as a spa, salon, or gym
• Experience with office and POS systems, Microsoft Office, surmise and interpret data from reports
• Understands business financials, and developing KPIs, goals and targets, while implementing success strategies
• Massage Envy or industry experience is a PLUS, but not required  
• Have experience with presenting information and strategies with management and in staff settings
• Are natural leaders who can build relationships while motivating, coaching and supporting a team 
• Can have tough conversations in a professional and constructive manner 
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission  

Essential Functions of Daily Operations

Manage all operational aspects including:

• Driving membership
• Promoting retail sales
• Ensuring compliance with all laws, licensing, insurance, and training requirements, including required background checks
• Managing deposits
• Adherence to the Code of Conduct, ensuring concerns are addressed and reported in accordance with established policies and procedures.
• Responsible for inventory management, including usage, ordering and retail sales
• Hire, onboarding and training new staff
• Strive for continuous growth by setting goals, prioritizing work, analyzing business performance, and meeting monthly goals
• Coach, reward and motivate staff by holding staff meetings and providing regular feedback on results, service standards and performance
• Promote and embody Massage Envy's values, maintain a professional presence, positive attitude, and commitment to organizational excellence
• Confidentially and effectively resolve member and guest challenges while maintaining a safe and therapeutic environment
• Develop positive relationships and build confidence with staff, members, and guests
• Promote a safe, professional, and inviting environment through effective management of clinic appearance, supply inventory, and maintenance requests.
• Punctual to all scheduled shifts and dependable
• Proactive communication with Franchisee and responsive to and completing action plans timely

Physical Requirements and Work Environment

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential job functions.

The physical requirements of this role are required to successfully perform the essential functions of this role and include, but not limited to:

• Demonstrate the manual dexterity necessary to perform standard office functions.
• Effectively perform job duties in a fast-paced environment that may occasionally involve elevated levels of stress.
• Communicate professionally and effectively to support team collaboration, guest/member satisfaction, and business objectives.
• Regularly stand, bend, walk, sit, pull, push, and reach with hands and arms throughout the workday.
• Occasionally lift, carry, push/pull or move items weighing up to 50 pounds.

Culture & Support: 

• Leadership Training and Development that is invested in YOUR success  
• Direct support from Franchisee in business goals, objectives and implementing success factors
• Award programs (like Manager of the Year) 
• A caring, supportive community of other professionals that uplift each other  

Job Type & Schedule: 

• Full-Time (40+ hours per week)
• Day & Evening Shifts, including Weekends
• Most Holidays (with some early closing times)
• Flexible shifts within operating hours

Are you ready to lead the charge to help people feel their best? Are you looking to take your career to the next level? Join our team and be empowered to build your skills, embrace your purpose, and grow your career. Apply today – we can’t wait to meet you!  

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.